SHIPPING POLICY
Most in-stock items ship within 1-2 days of ordering; however, some orders may take longer to process. Pre-order items will ship upon arrival!
We know when you love something, you want it ASAP and we do our best to provide that!
RETURN POLICY
RETURNS | Brand new unworn, unwashed clothing with no stains, visible wear, smells, or animal hair with tags attached may be returned within 30 days of purchase for store credit ONLY, no refunds.
BEFORE YOU RETURN | All accessories (including hats & headbands), jewelry, intimates, bodysuits, bralettes, and mystery bags are FINAL SALE.
CREATE A RETURN | Contact us directly through messenger or info@houseofzola.shop so we can help with the process
INCORRECT OR DAMAGED ITEMS | We will gladly refund or replace any mistakes on our end! If you receive a damaged item please notify us within 3 days of receipt. It is the customers' responsibility to inspect all deliveries within 3 business days of receipt. All damaged items must have tags still attached and be in unworn condition in order to be replaced. Any damages resulting in customer cutting package with scissors, washing incorrectly and/or cutting garments, unfortunately, will not be replaced.
STORE CREDIT | You will be issued store credit for the amount of the item at the time of purchase minus incurred shipping (if it applies).
PAYMENT METHOD
Visa | Mastercard | American Express | Sezzle